Question 1

What is an emotion recognition API?

Accepted Answer

An emotion recognition API scores the emotion in speech from its audio. This demo calls the Oruk Speech API and returns a transcript plus calibrated emotion and speaking-style scores for each sentence.

Question 2

Can it do voice call sentiment analysis?

Accepted Answer

Yes. The same per-sentence emotion signal powers voice call sentiment analysis and call center sentiment analysis — each sentence in a call is scored on its own, so you see the emotional arc rather than one averaged label.

Question 3

How does this help real-time agent assist?

Accepted Answer

Feeding live caller emotion into an agent-assist layer lets it react to how the caller sounds — rising frustration or de-escalation — not just the words, which supports faster, better-resolved calls.

Explore what a voice reveals

Hear the emotion in your voice